FAQs

DomestaSafe is built for:

• Individual employers
• Licensed employment agencies

Simply submit your request online, and we’ll take care of the background check.

At present, we only check housekeeping helpers. More domestic helper categories (nannies, caregivers, drivers, etc.) are coming soon.

A DomestaSafe background check includes:

• Criminal Record Check
• Civil Litigation Check
• Credit Check

The process is simple:

1. Select Your Location: Tell us where you are based, where the domestic helper is from, and where they’ve worked before.
   
2. Helper Consent & Documents: Your domestic helper will be notified right away. They just need to give their consent and upload their required documents.
   
3. Get the Background Check Report: Receive your domestic helper background check report straight to your inbox or WhatsApp within 24 hours.

For domestic helpers from Hong Kong, India, Philippines, Singapore and Taiwan, background check reports are typically delivered within 24 working hours after we receive the helper’s consent and all required documents.

For helpers from other countries, the turnaround time may be longer, depending on local laws, regulations, and the availability of official records.

Yes. Helper consent is mandatory. The background check starts only after the helper provides consent and uploads the required documents. This ensures the process is ethical, legal, and respectful.

The background check cannot start without the helper’s consent. If your helper does not provide consent, the request will be paused or cancelled.

Once the background check is complete, we will deliver the report based on the method you chose when placing your order (via WhatsApp or email). You can also log in to your account dashboard to view and download the full report securely at any time.

Our base price is USD 199 for the helper’s home country, which includes a Civil Litigation Check, Credit Check, and Criminal Record Check.

If your helper has worked in multiple locations, it is USD 199 for each additional country. We also offer an optional Replacement Coverage add-on for USD 60, which gives you a free background check if you change helpers within 3 months.

Here are a few examples of how the pricing works:

• 1 Country: USD 199
• 2 Countries: USD 398 ($199 + $199)
• 3 Countries: USD 597 ($199 + $199 + $199)

If you add replacement coverage to your order and need to change your domestic helper within 3 months, we will run the background check for your next helper at no extra cost.

Please note: The free replacement check is valid for the same country or countries chosen in the original order. Adding new or extra countries will incur additional charges.

DomestaSafe currently supports background check requests from the following regions:

• Hong Kong
• Singapore
• Taiwan
• Middle East (Bahrain, Qatar, Saudi Arabia, United Arab Emirates)

Location missing? Click here. We’ve got it covered.

Yes. DomestaSafe follows strict data privacy standards. All information is encrypted, handled securely, and only used for verification purposes as outlined in our Privacy Policy.

All fees are strictly non-refundable, and orders cannot be canceled once they are submitted. Because our systems and teams begin working on your request immediately, we cannot offer refunds, credits, or changes to your order under any circumstances.

This policy applies even if:

• You no longer need the background check.
• You submitted incorrect or incomplete information.
• The domestic helper refuses to cooperate or withdraws consent.
• You are not satisfied with the results of the report.

Our support team is always ready to help! You can reach us through any of the following options:

• Email ID: hello@domestasafe.com
• WhatsApp / Call: (+852) 5505 1177
• Website: Send us a message directly through our online contact form.
• Social Media: You can also connect or message us via our official social media channels – Facebook, Instagram, LinkedIn, and X.