Cookies Policy

This Cookie Policy explains how DomestaSafe (“we”, “us”, “our”) uses cookies and similar technologies when you visit our website www.domestasafe.com (the “Platform”).

This Policy is designed to help you understand:

• What cookies are and how they work
• Why do we use cookies
• The types of cookies we use
• The legal basis for using cookies
• How can you control or manage cookies

In certain cases, cookies may collect information that is considered personal data, or may become personal data when combined with other information we hold.

What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. These files allow the website to recognise your device and store certain information about your preferences or past actions.

Cookies play an essential role in modern websites by enabling:

• Secure login and session management
• Faster and more personalised user experiences
• Storage of preferences such as language or region
• Insights into how users interact with the platform

Cookies can be:

• Session cookies – deleted automatically when you close your browser
• Persistent cookies – remain on your device for a defined period or until deleted

First-Party and Third-Party Cookies

We use both first-party and third-party cookies:

First-Party Cookies

These are set directly by DomestaSafe and are primarily used to ensure the Platform functions securely and efficiently.

Third-Party Cookies

These are set by trusted external providers who perform services on our behalf, such as:

• Analytics and performance measurement
• Communication and notification delivery
• Security and fraud prevention
• Limited advertising and campaign tracking

Third-party providers may include services offered by companies such as Google, Meta (Facebook), LinkedIn, Microsoft, and Cloudflare.

These providers may recognise your device both on our Platform and on other websites they operate.

Legal Basis for Using Cookies

We use cookies in accordance with applicable data protection laws, including:

• Hong Kong Personal Data (Privacy) Ordinance
• General Data Protection Regulation (GDPR)
• Regional privacy laws across Asia-Pacific and the Middle East (such as Singapore PDPA, India DPDP Act, and UAE PDPL), where applicable.

Our use of cookies is based on:

Legitimate Interest

We rely on legitimate interests for cookies that are strictly necessary to:

• Maintain platform security
• Enable core functionality
• Prevent fraud and abuse

User Consent

We rely on your consent for cookies that are not strictly necessary, including:

• Analytics and performance cookies
• Functional cookies
• Advertising and retargeting cookies (if used)

Where required, you will be given the option to accept or reject such cookies.

Why We Use Cookies

We use cookies to support the overall functionality, security, and performance of the Platform. Specifically, cookies help us:

Ensure Platform Security

• Detect and prevent fraudulent activity
• Protect against unauthorised access
• Secure user sessions

Enable Core Functionality

• Maintain login sessions
• Process form submissions securely
• Enable document uploads and workflows

Improve User Experience

• Remember your preferences (such as region or language)
• Provide a smoother and more personalised experience

Analyse and Improve Performance

• Understand how users navigate the Platform
• Identify areas for improvement
• Measure feature usage and engagement

Support Communication

• Ensure delivery of important notifications
• Track message delivery for system alerts (e.g., verification, background checks)

Enable Limited Advertising (If Applicable)

• Show relevant DomestaSafe-related ads
• Measure the effectiveness of campaigns

We do not sell personal data, and we do not allow third parties to use cookies for unrelated advertising purposes.

Types of Cookies We Use

Manage cookie preferences

Consent Preferences
We do not permit third-party platforms to use these cookies for unrelated advertising.

Changes to Cookies Used

The cookies used on the Platform may change over time due to:

• New features or services
• Security and infrastructure updates
• Changes made by third-party providers

As a result, the cookie tables above are representative and may not always reflect every individual cookie in use at a given time.

Other Tracking Technologies

In addition to cookies, we may use similar technologies:

Web Beacons / Pixels

These are small graphic elements used to:

• Measure email open rates
• Track user navigation
• Ensure delivery of critical system communications

These technologies typically rely on cookies to function.

Managing and Controlling Cookies

You have full control over how cookies are used.

Browser Settings

Most browsers allow you to:

• Block all cookies
• Delete stored cookies
• Restrict cookies from specific websites
• Receive alerts before cookies are set

Please note: disabling essential cookies may affect key features such as login, document uploads, and secure sessions.

Mobile Device Settings

On mobile devices, you can:

• Limit ad tracking
• Reset advertising identifiers
• Manage browser cookie settings

Cookie Consent Tool

If a cookie consent mechanism is available on the Platform, you will be able to:

• Accept or reject non-essential cookies
• Update your preferences at any time

Third-Party Opt-Out Options

Some third-party providers offer direct opt-out tools:

• Google Analytics Opt-Out
• Google Ads Settings
• Meta (Facebook) Ad Preferences
• LinkedIn Ad Settings

Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect:

• Changes in legal or regulatory requirements
• Updates to our technology or services
• Improvements to our data practices

The “Last Updated” date at the top indicates when this Policy was most recently revised.

Contact Us

If you have any questions or concerns regarding this Cookie Policy: